Fordham sits two miles down the Grand Concourse from the shop, about ten minutes, so the van reaches you in the same one to two hour window a bay visit would take, often the same day. The comprehensive claim is opened where the car is parked, and your deductible is spelled out before the first tool comes out.
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Two miles of Grand Concourse separate the shop from Fordham, which is short enough that a morning call often turns into an afternoon appointment. Booking takes the year, make and model plus the exact address the car is standing at, because the van is packed for one vehicle rather than loaded with a guess. Drivers here ask about insurance more than anything else. The answer is that we handle it: give us the policy number, and the claim number if you have already reported the break, and the file goes in from us. The insurer is billed directly. You are told the deductible figure ahead of the work, and a repairable chip is frequently waived outright, which leaves nothing for you to pay.
Cure time is the part people forget. After the new glass is bedded, the car has to stand still for the safe drive-away period, so pick a spot you will not have to move out of. Many dynamic ADAS calibrations we complete on site; if your vehicle needs the shop for a static setup, that is said at booking. Rates for mobile work match what the bay charges within our regular area, and if any travel charge applies you hear it in the quote. The lifetime workmanship warranty travels with the van, and the glass and trim are vacuumed up before the tech leaves.
“Came here to replace one windshield and was super satisfied with the job (”
More on this service: Mobile Auto Glass Service at Paulino Auto Glass →
East Fordham Road is one of the busiest retail strips in the borough, with buses pulling in and out, delivery trucks double parked and the Bx12 running all day. It is no place to leave a car standing for a cure, so the van almost never sets up on the strip itself. What works better is a residential block a street or two off Fordham Road, a building's own lot, or the parking a landlord keeps behind the building. Around the Rose Hill campus and the streets near the Metro-North station, spaces turn over fast during the day, and the safest bet is a spot you already hold in the morning. Tell us the cross street when you book and we will say whether the van can work there or whether a quieter corner nearby would be better.
Same service, same price, other Bronx neighborhoods:
No. The strip carries buses, double-parked delivery trucks and constant turning traffic, none of which mixes with a technician kneeling at a windshield. We work a side street, a private lot or a garage instead, and the van parks close enough to carry glass by hand. When you call, give us the nearest cross street and we will tell you whether that spot works before the appointment is set.
Comprehensive glass claims are handled differently from at-fault collision claims by most insurers, and plenty of drivers see no change at all. We cannot speak for your carrier's rating rules, so the honest answer is to ask them directly, and we will give you the claim details you need to have that conversation. What we can promise is that you will know your deductible before we touch the car.
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| Monday – Saturday | 08:00 – 18:00 |
| Sunday | Closed |